Archive for the ‘Problems resolved’ Category

Royal College of Nursing Journals: access possible again

October 3, 2017

Some good news: access to Royal College of Nursing Journals has been restored. Just one thing to note: due to a technical issue, they are now listed separately on the A to Z list of electronic resources.

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One… Two… Three… ScienceDirect working as normal again

August 4, 2017

And just in time for the weekend! Very pleased to report that ScienceDirect is working normally and you be able to access PDF articles with no problems.

Access to Westlaw has been restored

June 30, 2017

Our access to Westlaw has now been restored, and you should now be able to access the resource as normal.

Normal access to resources restored

May 25, 2017

The problems we were having with access to resources earlier this week have been resolved, and you should be able to access resources as normal. As ever, of you do encounter any difficulties, don’t hesitate to get in contact with the Subject Help Desk.

“Your connection is not private”

May 11, 2017

If you see the above message when trying to access resources, fear not! You are not about to have all your details stolen, and you can still access resources. We have recently updated our security certificates, and if you see this message, clear your cache and try again.

 

ProQuest databases working as normal now

May 9, 2017

With a degree of caution, I am pleased to report that off-campus access to ProQuest database is working as normal again. If you do have any further problems, don’t hesitate to get in touch.

Subject Guides back to normal

April 11, 2017

Very pleased to report that all Subject Guides are back to normal and fully accessible again.

Back home with OUP Journals

February 21, 2017

The – frankly bizarre – problem we were having with OUP thinking we were in Estonia, and not the University of Bolton, as been resolved.

Hopefully no more e-resources tourism now…!

Wiley Online Library seems to be working again

February 17, 2017

It looks like Wiley Online Library is working as it should now and you should be able to read and download journal articles to which we have access again. As ever, if you do have any issues accessing journal articles, don’t hesitate to contact Subject Help.

MyiLibrary working as normal in Chrome

February 16, 2017

I’m delighted (really: it’s been a funny old time for resource problems) to report that the problems we have been having with accessing ebooks on the MyiLibrary platform in Chrome have been resolved, and everything should be working as normal.

On the subject of MyiLibrary, we’re aware of the difficulties you have been having with accessing these ebooks off-campus, and are hoping to put in place a solution to this once and for all. Keep an eye on this blog for further news!