Archive for the ‘Problems resolved’ Category

Online access to Times Higher restored

December 4, 2017

It’s like an early Christmas present… Online access to Times Higher has at long last been restored and you should be able to access both the digital edition and website articles again. Unlike other resources, this requires a separate username and password which you can obtain from the Subject Librarians.

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Discover@Bolton working as normal

November 21, 2017

Thanks to the quick actions of the supplier, Discover@Bolton is now working as normal and you should be able to see search results again. What a relief that is: thousands of searches are done on Discover@Bolton every month.

It now means my test search of chocolate is now returning over 2 million results. We all have test searches, us librarians. Mine is often the very non-academic, non-scientific chocolate. I use a broad search term that can have many, many research connotations very deliberately to show just how simple it is in Discover@Bolton to refine results.

So, taking my search term, chocolate. 2,374,206 results. Good, right? No. Too many; nobody can glean useful information from that type of result. Ever the optimist, I think I probably need to look at my initial search, so I’ll change it to health benefits of chocolate. That’s better. 141,395. Still far too many. Since that is exactly the concept I’m looking for, I’ll turn that into a phrase: “health benefits of chocolate” (there are some…!). I know I want a journal article so I’ll pick full text online and journal article from the refinement options on the left-hand side. Bingo. 30 Over two million to 30 in four really simple steps. And now I can do my research into the health benefits of chocolate.

Right now if you’ll excuse me, I’m getting rather hungry…

Access to electronic resources is working at normal

October 30, 2017

The problems we have been experiencing with electronic resources recently have been resolved and you should now be able to access resources as normal. Apologies for the delay in resolving the problems, and if you should encounter any further difficulties, please don’t hesitate to get in touch.

MyiLibrary working again

October 20, 2017

The problems we were experiencing earlier this morning with access to MyiLibrary have now been resolved. Thanks go to ProQuest, the providers of this platform, for resolving the issue quickly.

Royal College of Nursing Journals: access possible again

October 3, 2017

Some good news: access to Royal College of Nursing Journals has been restored. Just one thing to note: due to a technical issue, they are now listed separately on the A to Z list of electronic resources.

One… Two… Three… ScienceDirect working as normal again

August 4, 2017

And just in time for the weekend! Very pleased to report that ScienceDirect is working normally and you be able to access PDF articles with no problems.

Access to Westlaw has been restored

June 30, 2017

Our access to Westlaw has now been restored, and you should now be able to access the resource as normal.

Normal access to resources restored

May 25, 2017

The problems we were having with access to resources earlier this week have been resolved, and you should be able to access resources as normal. As ever, of you do encounter any difficulties, don’t hesitate to get in contact with the Subject Help Desk.

“Your connection is not private”

May 11, 2017

If you see the above message when trying to access resources, fear not! You are not about to have all your details stolen, and you can still access resources. We have recently updated our security certificates, and if you see this message, clear your cache and try again.

 

ProQuest databases working as normal now

May 9, 2017

With a degree of caution, I am pleased to report that off-campus access to ProQuest database is working as normal again. If you do have any further problems, don’t hesitate to get in touch.