Archive for the ‘News item’ Category

Scopus to end support of Internet Explorer 8 on October 1st

September 1, 2015

If you are a Scopus user and use Internet Explorer 8, please be aware that this browser will cease to be supported on October 1st. If you are affected by this change, make sure you upgrade  your browser to a newer version so that you can continue to access the resource.

Problems accessing Oxford Art Online

February 3, 2015

Having resolved one problem, we now have another… There is currently an issue with accessing Oxford Art Online. This due to a server update by the provider, and they are working to resolve the problem. Apologies for any inconvenience caused.

Drum roll… A-N Artists Information Company is working!!!

February 3, 2015

Nothing makes me happier than being able to report that a longstanding issue has been resolved: I am very pleased to to announce that after months, A-N Artists Information Company is finally working again! Hooray! Apologies for the inconvenience caused while we worked to get to the bottom of the problem. If you experience any further difficulties accessing this or any other resource, get in touch with the Subject Help Desk via e-mail, call us on 01204 903404 or come and see us in person.

Sage/OUP access issues off-campus

January 27, 2015

And another one… We have hit upon a problem with off-campus access to Sage and OUP. When you find the article you wish to read and click on “Login via your institution” you may see a message to tell you that this particular type of authentication is not set up for this institution. This has been reported, and it is hoped it will be resolved as soon as possible. Again, apologies for any inconvenience caused.

Login issues with ScienceDirect

January 26, 2015

I think it’s safe to say that January 2015 has been one of the busier months for a while in terms of resource access issues…! This time, we seem to be experiencing issues with logging in with ScienceDirect. It has come to light that once you have logged in via the University of Bolton electronic resources login page, an additional screen can be seen which asks you to chose your institution. The screen that you will see looks like this:

 

sd 26.1.15It would appear that you can close the window and proceed as normal. It is not known when this appeared, but other universities have reported a similar issue, and have been in contact with the provide for further advice. So, in the meantime, if you see this box appear, just close the box by clicking on the cross in the top right-hand corner of this pop-up. Failing, that follow the link to “University of Bolton” until you are taken to the resource.

Apologies for this rather bizarre issue (it’s a new one for me, too!) and keep checking this blog for further news. If you have any difficulties in accessing electronic resources, don’t hesitate to get in touch with the Subject Help Desk, either by e-mail, by phone on 01204 903404 or in person.

A-N Artists Information Company: access problems still not resolved

January 26, 2015

Unfortunately, the problems we are having with A-N Artists Information Company have yet to be resolved, and access to this resource is still not possible. We are working with a number of organisations to fix this issue, and are hopeful that the problem will be resolved soon. Apologies for any inconvenience caused.

A-N Artists Information update: problems still not resolved

January 20, 2015

The problems we have been experiencing with A-N Artists Information are still on going, and are being worked on. It is hoped that the issues will be resolved soon. We apologise for any inconvenience caused.

Electronic resource access working as normal

January 12, 2015

It seems that the problems we were experiencing with electronic resource access at the end of last week have been resolved, and you should be able to access electronic resources as normal now. If you do have any problems with access, get in touch with the Subject Help Desk. The problems with A-N are unfortunately still ongoing, but they are being worked on.

Problems accessing electronic resources

January 9, 2015

We are currently experiencing problems logging into electronic resources, which may mean that the resources are unavailable. The problem is being worked on, and we apologise for any inconvenience caused.

Planned maintenance to Emerald

January 8, 2015

On January 9th between 11 p.m. and 2 a.m. on January 10th, there will be some maintenance to Emerald which will mean the platform will be unavailable for up to two hours. Hopefully the timing of the maintenance will cause minimal disruption, and we apologies for any inconvenience caused.