Archive for the ‘Access to resources’ Category

Scheduled downtime for Dawsonera

May 2, 2017

There is an hour of downtime scheduled for Dawsonera on Monday 8th May from 23:59 to 1:00 am.

If you are wondering why I am telling you about this, one of the major benefits of using electronic resources such as ebooks are that they are available 24 hours a day, as we know that many of you do indeed access material at all times of the day!

Advertisements

Subject Guides limping back to life

April 6, 2017

We’re part way there: Subject Guides are sort of working normally following the work that disrupted access this morning. If you click on any links to Subject Guides and see a message to say that the server is moving, hit F5 refresh and access the guides.

Apologies for the inconvenience – although we had expected this work to be carried out, we were expecting that it would be done over the weekend, so we’ve been caught unawares! There’s probably a moral in there somewhere… In the meantime, keep checking the blog and our Twitter feed for further updates.

A case of mistaken identity…?

February 13, 2017

Well this is a new one for me. We are experiencing problems linking to OUP Journals at the moment, with an error message appearing. I had thought that I managed to resolve this issue, but it would seem that the OUP Journals platform thinks I’m not at the University of Bolton, but at the University of Tartu. Which if you are curious (and I was…) is in Estonia. We’re working on it, and hope to restore mention of our true location as soon as possible!

Accessing MyiLibrary books via Chrome

February 9, 2017

It has come to light that there are issue with accessing MyiLibrary books via Chrome at the moment. This is due to updates that have been done by Google and are affecting many customers.

If you see the following:

“Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”

Then click on the Advanced to proceed to the resource.

At the moment, we cannot tell for how long this will be an issue, but rest assured that this Electronic Resources Librarian seldom gives up in pursuit of ease of access!

Wiley Online Library unavailable for four hours tomorrow, Saturday 17th December

December 16, 2016

Due to essential maintenance, Wiley Online Library will be unavailable for four hours tomorrow, Saturday 17th December, from 9.00 a.m. All other electronic resources will be available as normal.

Are you a Digimap user? Read on!

November 11, 2016

We’ve recently made some changes to the way in which we login to Digimap – i.e. the technology behind logging in – which means that if you try to access the resource now, you may need to re-register. We apologise for any inconvenience caused but this change was necessary so that we could ensure easy access to this database is maintained.

Extra steps currently required to access some journals from Discover@Bolton

November 3, 2016

We’ve something of an usual problem with accessing some of our journals from Discover@Bolton at the moment: if you are confronted with a screen that looks like this:

frame-3-11-16

Do not panic!

Where you see “Open this content in a new window”, click on this link and you should then be taken to the article. We think we’ve identified the root of the problem – electronic resource management isn’t always an exact science! – and are working to resolve the issue as soon as we can. We apologise for any inconvenience caused.

Discover@Bolton: access restored but may be intermittent

October 13, 2016

The problems we were having with Discover@Bolton earlier this afternoon appear to have been partially resolved. However, you may find that access to the main search screen is very slow to load, or may not load at all. If this happens and you see what I’ve called the “Circle of Doom” this afternoon, try pressing F5 to refresh a couple of times.

This problem has been reported to the providers of Discover@Bolton and it’s hoped will be resolved as soon as possible.

Scheduled maintenance for Emerald

September 30, 2016

On Tuesday 4th October at 8 a.m. for around 12 hours scheduled maintenance on the Emerald Journals platform will mean that some features will be unavailable. These include saving searches and accessing saved searches, new content alerts and adding publications as favourites. However, all journal content will still be accessible during this time.

The curious case of the disappearing Discover@Bolton box

September 15, 2016

Happy new year! I welcome the start of the new academic year by presenting something of a mystery. Continuing students will be used to accessing our library search interface Discover@Bolton in a number of ways, including the search boxes that we have at various points on the library web pages. Due to a technical issue – one that we’re struggling to understand, let alone resolve, hence the mystery – sometimes our lovely search box just isn’t there! We’re working on a resolution. This problem seems restricted to Internet Explorer, and not all Internet Explorer users will find they have no box. Other browsers, for example, Chrome and Firefox, appear to be displaying the search box just fine.

However, the intermittent lack of search box is just that: a lack of search box. Discover@Bolton is working perfectly well, so remember that you can access it from our Subject Guides pages (more on this new development later!), the A to Z list of electronic resources and from within Reading Lists Online. You can also access it directly here.

Apologies for the inconvenience.