Archive for the ‘Access to resources’ Category

Access to resources sort of working, but follow these steps!

May 23, 2017

We’re getting there with restoring access to resources.

First of all, we recommend that you clear your cookies. Then, find the resource you wish to access and click on the link . On the next page, you may see a message to tell you that there is a problem with the website’s certificate and three links. Chose the second of these links, “Continue to this website (not recommended)”. However, at this point, you need to click on the link to proceed to the resource login!

We’re hoping that this just a temporary extra step – keep checking for further updates.

Again, apologies for any inconvenience.

New week, new problems… Access to resources

May 22, 2017

We appear to be having problems accessing resources at the moment. We are working to rectify the problem and are hoping that access will be restored as soon as possible. Apologies for the inconvenience.

“Your connection is not private”

May 11, 2017

If you see the above message when trying to access resources, fear not! You are not about to have all your details stolen, and you can still access resources. We have recently updated our security certificates, and if you see this message, clear your cache and try again.

 

Ongoing problems with access to ProQuest databases off-campus

May 8, 2017

Unfortunately, the problems we were experiencing with access to ProQuest databases off-campus last week are continuing. We’re doing everything we can to resolve this situation and we thank you for your patience.

Scheduled downtime for Dawsonera

May 2, 2017

There is an hour of downtime scheduled for Dawsonera on Monday 8th May from 23:59 to 1:00 am.

If you are wondering why I am telling you about this, one of the major benefits of using electronic resources such as ebooks are that they are available 24 hours a day, as we know that many of you do indeed access material at all times of the day!

Subject Guides limping back to life

April 6, 2017

We’re part way there: Subject Guides are sort of working normally following the work that disrupted access this morning. If you click on any links to Subject Guides and see a message to say that the server is moving, hit F5 refresh and access the guides.

Apologies for the inconvenience – although we had expected this work to be carried out, we were expecting that it would be done over the weekend, so we’ve been caught unawares! There’s probably a moral in there somewhere… In the meantime, keep checking the blog and our Twitter feed for further updates.

A case of mistaken identity…?

February 13, 2017

Well this is a new one for me. We are experiencing problems linking to OUP Journals at the moment, with an error message appearing. I had thought that I managed to resolve this issue, but it would seem that the OUP Journals platform thinks I’m not at the University of Bolton, but at the University of Tartu. Which if you are curious (and I was…) is in Estonia. We’re working on it, and hope to restore mention of our true location as soon as possible!

Accessing MyiLibrary books via Chrome

February 9, 2017

It has come to light that there are issue with accessing MyiLibrary books via Chrome at the moment. This is due to updates that have been done by Google and are affecting many customers.

If you see the following:

“Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”

Then click on the Advanced to proceed to the resource.

At the moment, we cannot tell for how long this will be an issue, but rest assured that this Electronic Resources Librarian seldom gives up in pursuit of ease of access!

Wiley Online Library unavailable for four hours tomorrow, Saturday 17th December

December 16, 2016

Due to essential maintenance, Wiley Online Library will be unavailable for four hours tomorrow, Saturday 17th December, from 9.00 a.m. All other electronic resources will be available as normal.

Are you a Digimap user? Read on!

November 11, 2016

We’ve recently made some changes to the way in which we login to Digimap – i.e. the technology behind logging in – which means that if you try to access the resource now, you may need to re-register. We apologise for any inconvenience caused but this change was necessary so that we could ensure easy access to this database is maintained.