Archive for the ‘Access to resources’ Category

Issues with accessing full-text via Discover@Bolton (but don’t panic; a workaround is available!)

October 16, 2017

We appear to be experiencing problems accessing full-text via Discover@Bolton, in that it would seem that at the moment, a few extra clicks are required to get to the full-text. We know this isn’t quite right and have reported the problem to the providers. However, we do have a workaround.

Once you have found an article you wish to access, make a note of the details (e.g. year/volume/number/pages etc.). Click on the link to the full-text. If you don’t get taken straight to the full-text, on the following screen, navigate to the year in which your desired article was published and find the correct article. You will then be able to access the article.

Apologies for the inconvenience. We know how frustrating it can be something doesn’t work as expected, and we are doing everything we can do resolve this issue. Keep checking this blog for further updates.

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The mysterious case of the non-clickable Dawsonera links

August 10, 2017

We seem to be experiencing problems with the Dawsonera platform at the moment, in that anything that looks like you can click on to link elsewhere does not seem to be working! Suffice to say we’ve reported the problem and hope to have a resolution in place as soon as possible. Apologies for any inconvenience caused.

Ebook Central unavailable due to essential maintenance

August 8, 2017

On Saturday 12th August from 6.00 p.m. until 9.00 p.m. Ebook Central will be unavailable while essential maintenance is carried out by the provider.

ScienceDirect update (a small glimmer of hope…)

August 4, 2017

Finally some positive news on ScienceDirect. Although the problem with accessing PDFs has yet to be resolved, I have been supplied with a very simple interim measure that will allow you to download PDFs as you wish.

When you want to access a PDF article, instead of clicking on the PDF icon, right click on it and select open in new window. Et voila! Your PDF will then open. To quote a librarian at another university, “it’s weird, but it works”.

Problems with ScienceDirect are ongoing

August 4, 2017

Unfortunately, the UK-wide problems accessing PDFs from ScienceDirect are ongoing. The providers are working to resolve the issue, but at the moment, we cannot say when this resolution will be reached. Apologies for the inconvenience: we are as frustrated as you!

Access to resources sort of working, but follow these steps!

May 23, 2017

We’re getting there with restoring access to resources.

First of all, we recommend that you clear your cookies. Then, find the resource you wish to access and click on the link . On the next page, you may see a message to tell you that there is a problem with the website’s certificate and three links. Chose the second of these links, “Continue to this website (not recommended)”. However, at this point, you need to click on the link to proceed to the resource login!

We’re hoping that this just a temporary extra step – keep checking for further updates.

Again, apologies for any inconvenience.

New week, new problems… Access to resources

May 22, 2017

We appear to be having problems accessing resources at the moment. We are working to rectify the problem and are hoping that access will be restored as soon as possible. Apologies for the inconvenience.

“Your connection is not private”

May 11, 2017

If you see the above message when trying to access resources, fear not! You are not about to have all your details stolen, and you can still access resources. We have recently updated our security certificates, and if you see this message, clear your cache and try again.

 

Ongoing problems with access to ProQuest databases off-campus

May 8, 2017

Unfortunately, the problems we were experiencing with access to ProQuest databases off-campus last week are continuing. We’re doing everything we can to resolve this situation and we thank you for your patience.

Scheduled downtime for Dawsonera

May 2, 2017

There is an hour of downtime scheduled for Dawsonera on Monday 8th May from 23:59 to 1:00 am.

If you are wondering why I am telling you about this, one of the major benefits of using electronic resources such as ebooks are that they are available 24 hours a day, as we know that many of you do indeed access material at all times of the day!