Archive for the ‘Access problems’ Category

New week, new problems… Access to resources

May 22, 2017

We appear to be having problems accessing resources at the moment. We are working to rectify the problem and are hoping that access will be restored as soon as possible. Apologies for the inconvenience.

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ProQuest databases working as normal now

May 9, 2017

With a degree of caution, I am pleased to report that off-campus access to ProQuest database is working as normal again. If you do have any further problems, don’t hesitate to get in touch.

Ongoing problems with access to ProQuest databases off-campus

May 8, 2017

Unfortunately, the problems we were experiencing with access to ProQuest databases off-campus last week are continuing. We’re doing everything we can to resolve this situation and we thank you for your patience.

ProQuest databases: problems with access

May 5, 2017

It looks like we are having a few issues with accessing ProQuest databases off-campus at the moment. We are investigating, and hope to resolve the problem as soon as possible. Apologies for any inconvenience caused.

Subject Guides limping back to life

April 6, 2017

We’re part way there: Subject Guides are sort of working normally following the work that disrupted access this morning. If you click on any links to Subject Guides and see a message to say that the server is moving, hit F5 refresh and access the guides.

Apologies for the inconvenience – although we had expected this work to be carried out, we were expecting that it would be done over the weekend, so we’ve been caught unawares! There’s probably a moral in there somewhere… In the meantime, keep checking the blog and our Twitter feed for further updates.

Subject Guides currently unavailable

April 6, 2017

Due to work that this being carried out by the providers of the software we use for Subject Guides, all guides are currently unavailable. Normal service will be resumed shortly, and we apologies for the inconvenience.

Issue with ScienceDirect

March 13, 2017

It looks like we may be having some problems with ScienceDirect at the moment: you may see an error message to tell you that your request cannot be processed. Hopefully this is just temporary!

If you are trying to access articles from ScienceDirect, read on

February 21, 2017

It looks like we are still experiencing problems accessing articles from ScienceDirect via Discover@Bolton. However, it would appear that this problem is limited to accessing articles in this manner: ‘direct’ access to ScienceDirect articles (i.e. from the platform itself) appears to be working as normal.

ScienceDirect can be accessed from the A to Z list of resources.

I’m told that the providers of ScienceDirect will be releasing an update at some point today which will fix the issues we have been having. Apologies for the inconvenience: everyone who is trying to access ScienceDirect is experiencing the same problem.

Yet another problematic resource: Wiley journals

February 13, 2017

So far I am not a fan of this week. As well as everything else, we appear to be having problems with Wiley journals at the moment, specifically the Journal of Advanced Nursing. We are working with the publisher to resolve the issue as soon as we can and hope to restore normal access as soon as possible.

 

A case of mistaken identity…?

February 13, 2017

Well this is a new one for me. We are experiencing problems linking to OUP Journals at the moment, with an error message appearing. I had thought that I managed to resolve this issue, but it would seem that the OUP Journals platform thinks I’m not at the University of Bolton, but at the University of Tartu. Which if you are curious (and I was…) is in Estonia. We’re working on it, and hope to restore mention of our true location as soon as possible!