Archive for the ‘Access problems’ Category

The mysterious case of the non-clickable Dawsonera links

August 10, 2017

We seem to be experiencing problems with the Dawsonera platform at the moment, in that anything that looks like you can click on to link elsewhere does not seem to be working! Suffice to say we’ve reported the problem and hope to have a resolution in place as soon as possible. Apologies for any inconvenience caused.

Problems with ScienceDirect are ongoing

August 4, 2017

Unfortunately, the UK-wide problems accessing PDFs from ScienceDirect are ongoing. The providers are working to resolve the issue, but at the moment, we cannot say when this resolution will be reached. Apologies for the inconvenience: we are as frustrated as you!

ScienceDirect access problems

August 3, 2017

We are currently experiencing problems accessing ScienceDirect which appear to be affecting all UK customers. We are not sure at the moment how long this will take to resolve and apologise for any inconvenience caused.

ProQuest databases currently unavailable

July 18, 2017

Due to a major issue with ProQuest, all ProQuest databases are currently unavailable. This includes ProQuest Central and Ebook Central. We have been assured by ProQuest that the problems are being worked on as a matter of urgency and recommend you keep checking the library website and this blog for further updates. Apologies for the inconvenience.

Problems accessing Westlaw

June 30, 2017

We are experiencing problems accessing Westlaw. We are working closely with the providers to resolve the issue and apologies for any inconvenience caused.

Access issues with IHS databases

June 2, 2017

It looks like we are having a few problems accessing IHS databases at the moment (CIS, OHSIS, Specify-it, Engineer-it). These have been reported, and we hope they will be resolved as soon as possible.

Continuing problems with access to electronic resources

May 23, 2017

The problems we were having with resources yesterday are continuing today. We are, however, hopeful that they will be resolved soon. Apologies for the inconvenience.

New week, new problems… Access to resources

May 22, 2017

We appear to be having problems accessing resources at the moment. We are working to rectify the problem and are hoping that access will be restored as soon as possible. Apologies for the inconvenience.

ProQuest databases working as normal now

May 9, 2017

With a degree of caution, I am pleased to report that off-campus access to ProQuest database is working as normal again. If you do have any further problems, don’t hesitate to get in touch.

Ongoing problems with access to ProQuest databases off-campus

May 8, 2017

Unfortunately, the problems we were experiencing with access to ProQuest databases off-campus last week are continuing. We’re doing everything we can to resolve this situation and we thank you for your patience.