Archive for the ‘Access problems’ Category

Problems with Discover@Bolton

November 21, 2017

There are major problems with Discover@Bolton this morning: searches are returning zero results (even my usual ‘test search’ chocolate, which usually returns millions…). This is part of a widespread problem that appears to be affecting all customers, and is being looked at as a matte of urgency. Hopefully this will be resolved shortly.

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Times Higher Educational Supplement currently unavailable online

November 10, 2017

We are currently having problems accessing recent versions of the Times Higher Educational Supplement online. The publisher is working to resolve the issues and we hope this will be resolved as soon as possible. In the meantime, online issues are available up to six months ago; check the Ejournals portal for access details. You can even, if you are so inclined, follow THES’s Twitter feed. Apologies for the inconvenience; we are as frustrated as you.

Problems with electronic resource access at the moment

October 30, 2017

We are experiencing problems with electronic resource access at the moment and you may see an error message. We are working to resolve the problems as quickly as possible and apologise for the inconvenience.

MyiLibrary currently inaccessible

October 20, 2017

We are experiencing problems with MyiLibrary at the moment. This problem is affecting ALL users in the UK and the providers are working to resolve the issue as a matter of urgency.

Issues with accessing full-text via Discover@Bolton (but don’t panic; a workaround is available!)

October 16, 2017

We appear to be experiencing problems accessing full-text via Discover@Bolton, in that it would seem that at the moment, a few extra clicks are required to get to the full-text. We know this isn’t quite right and have reported the problem to the providers. However, we do have a workaround.

Once you have found an article you wish to access, make a note of the details (e.g. year/volume/number/pages etc.). Click on the link to the full-text. If you don’t get taken straight to the full-text, on the following screen, navigate to the year in which your desired article was published and find the correct article. You will then be able to access the article.

Apologies for the inconvenience. We know how frustrating it can be something doesn’t work as expected, and we are doing everything we can do resolve this issue. Keep checking this blog for further updates.

Royal College of Nursing journals update

September 25, 2017

Oh for some better news… The problems we have been experiencing recently with access to Royal College of Nursing journals have yet to be resolved. The better news is that we think we know what the problem is, and we are currently trying to arrange alternative access. Please accept our apologies; we fully appreciate how frustrating this.

Continuing problems with Royal College of Nursing journals

September 21, 2017

Unfortunately, the problems we have been experiencing with accessing Royal College of Nursing journals is continuing. We are working to resolve this as quickly as possible and thank you for your patience. Apologies for the inconvenience.

Royal College of Nursing Journals

September 14, 2017

I had hoped this blog post would tell you all about the upgrade and improvements to the Royal College of Nursing Journals platform (RCNi). Unfortunately, that is not to be… Following this upgrade, there have been some technical problems beyond our control and the journals content on RCNi is unavailable. The publisher is working to resolve these issues – which are affecting all customers – but at the moment do not know when the problem is likely to be resolved.

Apologies for any inconvenience.

The mysterious case of the non-clickable Dawsonera links

August 10, 2017

We seem to be experiencing problems with the Dawsonera platform at the moment, in that anything that looks like you can click on to link elsewhere does not seem to be working! Suffice to say we’ve reported the problem and hope to have a resolution in place as soon as possible. Apologies for any inconvenience caused.

Problems with ScienceDirect are ongoing

August 4, 2017

Unfortunately, the UK-wide problems accessing PDFs from ScienceDirect are ongoing. The providers are working to resolve the issue, but at the moment, we cannot say when this resolution will be reached. Apologies for the inconvenience: we are as frustrated as you!