Archive for the ‘Access problems’ Category

Discover@Bolton problem for off-campus users

May 14, 2018

There appear to be some problems accessing Discover@Bolton.

Sorry if you are getting the idp.bolton.ac.uk website “not secure” error page – it has been reported.

We have recently updated our security certificates, and if you see this message, clear your cache and try again.

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Taylor and Francis journals currently unavailable

April 12, 2018

Due to a technical issue, we currently have no access to Taylor and Francis journals. We are working to reinstate access as soon as possible, and apologise for the inconvenience.

Problems with Scopus

March 5, 2018

Looks like we’re having a few problems with Scopus at the moment: it seems that we can access it fine, but we are seeing error messages either when we search, or when we try to navigate our results.

The problem has been reported to the supplier and it is hoped the issue will be resolved as soon as possible.

RefWorks in Discover@Bolton currently unavailable

February 14, 2018

So RefWorks within Discover@Bolton isn’t working at the moment (you could say it isn’t feeling the love… see what I did there…). RefWorks itself is working, so you’ll need to login independently – i.e. not from within Discover@Bolton – if you need to access it. This is part of a widespread problem that is affecting many users, and is being worked on. Apologies for the inconvenience.

Problems accessing RefWorks from within Discover@Bolton

February 12, 2018

Looks like we’re having a few problems with accessing RefWorks from within Discover@Bolton: we’re seeing error messages after putting in login credentials. The problem has been reported; keep checking this blog for further updates. Apologies for any inconvenience caused.

Problems accessing the library catalogue

January 17, 2018

We are experiencing problems accessing the library catalogue at the moment. It would appear that this is a nationwide problem. Hopefully all will be working normally soon and apologies for the inconvenience.

Problems with Discover@Bolton

November 21, 2017

There are major problems with Discover@Bolton this morning: searches are returning zero results (even my usual ‘test search’ chocolate, which usually returns millions…). This is part of a widespread problem that appears to be affecting all customers, and is being looked at as a matte of urgency. Hopefully this will be resolved shortly.

Times Higher Educational Supplement currently unavailable online

November 10, 2017

We are currently having problems accessing recent versions of the Times Higher Educational Supplement online. The publisher is working to resolve the issues and we hope this will be resolved as soon as possible. In the meantime, online issues are available up to six months ago; check the Ejournals portal for access details. You can even, if you are so inclined, follow THES’s Twitter feed. Apologies for the inconvenience; we are as frustrated as you.

Problems with electronic resource access at the moment

October 30, 2017

We are experiencing problems with electronic resource access at the moment and you may see an error message. We are working to resolve the problems as quickly as possible and apologise for the inconvenience.

MyiLibrary currently inaccessible

October 20, 2017

We are experiencing problems with MyiLibrary at the moment. This problem is affecting ALL users in the UK and the providers are working to resolve the issue as a matter of urgency.